Privacy Policy
Lakeside Pharmacy © Updated April 2026
At Lakeside Pharmacy, we are dedicated to safeguarding the privacy and confidentiality of our customers, including personal and health-related information collected through our pharmacy, website, mobile platforms, and loyalty programmes.
1. Information We Collect
We may collect the following categories of information:
Personal Information
- Full name
- Phone number
- Email address
- Delivery address
- Date of birth (if required for pharmacy services)
Health Information
- Prescription details
- Medication history
- Allergies or medical conditions voluntarily provided
- Prescribing physician details
Transaction Information
- Purchase history
- Payment details
- Loyalty programme activity
Technical Information
- Website usage data
2. Legal Basis for Processing
We process personal data for the following lawful purposes:
- Dispensing medications and pharmacy services
- Verifying prescriptions
- Processing orders and payments
- Ensuring compliance with healthcare and pharmacy regulations
- Customer service and communication
- Prevention of fraud
3. Protection of Health Data
All prescription and health-related information is regarded as confidential medical data and is only managed by authorised pharmacy professionals.
4. Disclosure of Information
Your information may be disclosed to:
- Licensed pharmacists and pharmacy staff
- Healthcare providers involved in your care
- Payment processors
- Delivery partners
- Government or regulatory authorities, when legally required
We do not sell personal data to third parties.
5. Data Retention
Customer and prescription records may be kept for the period mandated by pharmacy regulations and healthcare laws.
6. Data Security
We implement administrative, technical, and physical safeguards to protect personal information from unauthorised access.
7. Your Rights
You may request to:
- Access your personal data
- Correct inaccurate information
- Withdraw consent where applicable
- Request deletion subject to legal retention requirements
8. Contact Information
Privacy inquiries may be directed to:
Lakeside Pharmacy
info@lakesidepharmacy.ng